The UK’s best and worst airlines

The UK’s best and worst airlines By on May 04, 2023 in Air Travel, Europe, Regions, Speciality Travel, United Kingdom, Western Europe

New analysis has revealed the UK’s best and worst airlines based on customer reviews ahead of the Summer holiday rush. The study by Forbes Advisor, the price comparison and financial guidance platform, analysed data from travel review sites and Twitter on 20 major airlines to see which scores best for customer reviews and responsiveness to complaints and other customer issues.

It found that Jet2 sits at the top of the table with the most satisfied customers, while WizzAir is last overall.

Jet2 scores extremely well in online reviews, with the highest percentage of five-star ratings on both TrustPilot, where it has 77% five-star reviews, and Trip Advisor, where it has 62%. It also had the lowest percentage of one-star

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