You could be forgiven for thinking that a simple request for a glass of tap water in a luxury hotel restaurant would be nothing more than a formality. Well… think again. It might not be as straightforward as you’d imagine. While many people will claim it’s simply a basic human right, one luxury hotel in Italy has just proved otherwise.

An Italian court has ruled against a tourist who was refused tap water in a hotel restaurant. The incident happened at the five-star Hotel Sassongher in Corvara during the 2019 ski season but has just recently reached the Italian Supreme Court where her request for €2,700 to compensate her for emotional distress and economic damage for being refused tap water, has just been denied.

The case was initially filed at a lower court in Rome where a lady claimed her consumer rights were violated when staff refused her

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